FAQ

SHIPPING
Shipping or delivery charges are extra and vary depending on the size and weight of an item. Our shipping cutoff time is 3:00 PM. We are centrally located in Illinois. Ground shipping times are 1 day in many parts of the midwest, 2 to 3 days on the east coast, and 3 to 4 days for the west coast and Florida. Note that ground shipping transit times are NOT guaranteed. Guaranteed next day services are available for an additional charge.

RETURNS
You have up to 14 days from the day you receive a product from Smith Brothers to return an unused product for a full refund, less shipping. You must contact us in advance to advise us of any product return. Any product returns must be in clean and new condition. Once a product is installed on a vehicle, it may be returned only if a warranty situation applies.

WARRANTIES
Warranties, in the rare case they are necessary, are provided by the respective manufacturer of the product you are purchasing. Note that most manufacturers require proof of engine tune-up done in conjunction with the converter purchase, by a qualified garage, dealership or repair facility before they will warranty a converter. The manufacturer is the final determinator if a warranty credit is issued. Other than the warranties provided by the manufacturer, there are no other guarantees or warranties, expressed or implied, provided by Smith Brothers. In no event shall Smith Brothers be liable for indirect, incidental, or consequential damage, even if advised in advance of the possibility of such damages.

PRODUCT VARIATION
Remanufactured products may vary from depictions, depending on availability in the market place. For example, hangers may vary on converters. Gaskets are not included with converters.

REBUILDING SERVICES
In the rare case we can not locate a remanufactured converter for you, we can rebuild many converters. Depending on where you are located in the continental US, rebuilding a converter will take from 4 to 8 business days. All rebuilds must be prepaid.

PRIVACY
We do not share any information provided by our customers to us with any outside party.

STATE LAWS
State laws regarding catalytic converters may vary from state to state.

FEDERAL LAWS
Please familiarize yourself with the following federal laws and regulations before ordering.

CONDITIONS FOR REPLACEMENT
To any person repairing or installing any exhaust system, the Clean Air Act, as amended 1990, requires that:
AFTERMARKET CATALYTIC CONVERTERS MAY ONLY BE INSTALLED IN THE FOLLOWING SITUATIONS:

1. If the vehicle is missing a converter; *

2. If a State or local inspection program has determined that the existing converter has been lead-poisoned, damaged, or otherwise rendered ineffective and needs replacement. Retain a copy of this statement from any government inspection or enforcement agency for your records;

3. If the vehicle is over five (5) years old, or has more than 50,000 miles, or eight (8) years old or 80,000 miles for 1995 and newer model vehicles, AND a legitimate need for replacement has been established and documented.* This situation normally would include only plugged converters or those damaged to the point where unrepairable exhaust leaks are present. See * DOCUMENTATION REQUIREMENTS below.

Catalytic converters are emission control devices which are designed to last the life of the vehicle and do not normally require replacement. Furthermore, if the vehicle is properly used and maintained, original converters are covered by the emissions control warranty for 5 years/50,000 miles, or 8 years/80,000 miles for 1995 and newer models. Federal law prohibits any person from replacing these devices except under limited circumstances (ABOVE).

* DOCUMENTATION REQUIREMENTS *
In order to establish and document that the circumstances permitting replacement of an original or missing converter with an aftermarket converter meeting the required performance criteria exist, the Installer must complete the INSTALLER’S WARRANTY SHEET. The installer and the vehicle owner must sign the statement establishing and documenting catalytic converter replacement justification.

- A copy of the completed warranty sheet must be attached to the invoice and retained by the installer for six (6) months
.
- Also, the replaced converter(s), if any, must be retained by the installer for at least fifteen (15) days from the date of installation.

- The installer must install each replacement catalytic converter according to EPA policy, as described in the INSTALLATION INSTRUCTIONS.

INSTALLATION REQUIREMENTS FOR AFTERMARKET CATALYTIC CONVERTERS
EFFECTIVE BY FEDERAL POLICY, AUGUST 5, 1986
The following is the Federal Environmental Protection Agency (EPA) and the California Air Resources Board (CARB) regulations* for the proper installation of replacement catalytic converters:

1. Replacement catalytic converters may be installed only in situations as defined in the CONDITIONS FOR REPLACEMENT.

2. Replacement catalytic converters must be installed in the same location as the original converter.

3. Replacement catalytic converters must be the same type of converter as the original converter (i.e., oxidation, three-way, or three-way-plus oxidation);

4. Replacement catalytic converters must be the proper converter for the vehicle application as determined and specified by the manufacturer;

5. Replacement catalytic converters must be connected properly to any existing air injection or temperature or oxygen sensing components on the vehicle.

6. Replacement catalytic converters must be installed with all the other required converters for the particular application if more than one converter was installed originally by the vehicle manufacturer; or in the case of new aftermarket converters, if more than one converter was specified by the converter manufacturer;

7. Installers must complete the INSTALLER’S WARRANTY SHEET, and sign it, as also the vehicle owner.
*VIOLATIONS of one or more of these installation requirements could result in the installer being liable for a penalty of up to $25,000 for each violation, under provisions set forth in the EPA tampering prohibition law specified in Section 203 of the Clean Air Act, 42 US Code, Section 7522, amended in 1990, and under the CARB rules and regulations pertaining to aftermarket catalytic converters.